AI Transformation Library

See how AI changes the work.

102 real-world cases. What changed, what improved, and where people still decide.

102 cases

73–96

An editorial scene for Montgomery County, Maryland contrasts calls mc311 and waits for a customer-service representative. with answers information requests and directs residents across covered 311 topics and languages. in the monty conversational assistant for county services workflow.

Montgomery County, Maryland

Two minutes within two months.

Government & public servicesCustomer service

An editorial scene for Edo State schools / World Bank study contrasts continues business-as-usual classes and study without the six-week after-school intervention. with completes curriculum-aligned english, ai, and digital-skills activities in twelve 90-minute lab sessions. in the teacher-facilitated gpt-4 tutoring workflow.

Edo State schools / World Bank study

0.310 SD weighted total score; 0.238 SD English skills (abstract reports 0.23; narrative rounds to 0.24)

EducationEnrollment

An editorial scene for Large US health system / Optum algorithm contrasts has a limited number of intensive nursing and coordination slots to allocate. with ranks patients by predicted future cost as a proxy for health need. in the commercial cost-proxy risk ranking workflow.

Large US health system / Optum algorithm

46.5% if ranked by actual health need

HealthcareEnrollment

An editorial scene for Princess Margaret Cancer Centre / University Health Network contrasts manually specifies objectives and iteratively tunes a prostate radiotherapy plan. with generates an ml plan in parallel with the conventional human plan. in the ml-assisted treatment-plan generation and blinded physician selection workflow.

Princess Margaret Cancer Centre / University Health Network

Median 47 hours; 60.1% reduction

HealthcareClinical operations

An editorial scene for MIT / University of Cambridge research team contrasts selects reagents and repeatedly changes temperature, concentration, residence time, and other conditions. with select reagents, unit operations, objectives, and constraints, then initiates optimization. in the reconfigurable self-optimizing continuous-flow chemistry workflow.

MIT / University of Cambridge research team

Seven reaction classes plus a multistep sequence; optimization in hours or days

Science & researchEngineering design

An editorial scene for State Bank of India contrasts reads low-value cheques and verifies mandatory fields and compliance requirements. with reads and validates eligible cheques up to ₹10,000 and passes qualifying items without routine touch. in the ai straight-through processing for low-value cheques workflow.

State Bank of India

About 25% of cheque volume processed with practically no human involvement

Financial servicesEngineering design

An editorial scene for Tempus AI TIME / TriHealth Cancer Institute contrasts screens available patients against non-time trial criteria and confirms possible eligibility. with re-runs eligibility searches when patient data or trial criteria change and produces candidate matches. in the population-scale matching with rapid activation workflow.

Tempus AI TIME / TriHealth Cancer Institute

37 days TIME; 80% reduction

HealthcareHealthcare screening

An editorial scene for 2IQP multicenter trial / Tandem Diabetes Care contrasts uses the pretrial insulin-delivery method and continuous glucose information to manage insulin. with uses cgm data to modulate insulin delivery between patient interactions. in the cgm-driven automated insulin delivery workflow.

2IQP multicenter trial / Tandem Diabetes Care

7.3% AID vs 7.7% control at week 13; adjusted difference −0.6 percentage points

HealthcareClinical operations

An editorial scene for Amazon contrasts moves inventory and packages through repetitive lifting, walking, sorting, and cart transport. with bring inventory to ergonomic stations, sort and lift packages, and autonomously move carts in shared spaces. in the integrated sequoia, cardinal, and proteus robotic fulfillment workflow.

Amazon

Amazon reports fulfillment processing times reduced by up to 25% within next-generation sites.

Transportation & logisticsLogistics

An editorial scene for BHP contrasts drive repeated loading, haul, dump, and return cycles in the open pit. with controls repeated haul-truck movement within the mine operating area. in the jimblebar fully autonomous haul-truck fleet workflow.

BHP

More than 90% reduction in significant truck events and 20% lower haulage cost versus other WAIO sites

Industrial & manufacturingLogistics

An editorial scene for C.H. Robinson contrasts manually creates the order and books pickup/delivery appointments, often taking hours or days. with processes orders in about 90 seconds and automates appointments across 42,000 locations with shipment agents. in the ai agents for orders and appointments inside always on logistics planner workflow.

C.H. Robinson

11% faster on average, up to 23%; company says statistically significant

Transportation & logisticsLogistics

An editorial scene for Creditas contrasts performs first-line credit analysis on incoming home-equity applications. with automates 90% of first-line credit analyses and 60% of signature validations; legal review remains ai-assisted. in the ai-automated first-line credit analysis in home equity origination workflow.

Creditas

90% of first-line credit analyses automated in Q1 2026

Financial servicesCredit and lending

An editorial scene for DHL Supply Chain contrasts enter the trailer, identify each case, lift it, and place it onto a conveyor. with uses perception and a robotic arm to identify, grasp, and place cases from the trailer onto a conveyor. in the boston dynamics stretch robotic case unloading workflow.

DHL Supply Chain

Up to 700 cases per hour; DHL states tested robot speeds exceeded the manual approach

Transportation & logisticsLogistics

An editorial scene for easyJet with Airbus Skywise contrasts generate fault indications after thresholds are breached or components fail. with analyze aircraft sensor and maintenance data to predict impending component failures. in the skywise fleet performance+ predictive maintenance workflow.

easyJet with Airbus Skywise

44 cancellations avoided in July 2024 and 35 in August 2024

Transportation & logisticsLogistics

An editorial scene for HSBC contrasts screen transactions against predefined parameters and generate alerts. with score transactions and identify suspicious activity using an ai model trained on hsbc data. in the dynamic risk assessment transaction monitoring workflow.

HSBC

HSBC reported 60% fewer alerts while identifying two to four times as much suspicious activity.

Financial servicesFinancial crime

An editorial scene for Mastercard contrasts scores transactions from account, merchant, device, and purchase features. with analyzes entity relationships across a much larger graph and improves the risk score in under 50 milliseconds. in the decision intelligence pro graph-based transaction risk scoring workflow.

Mastercard

Mastercard's initial modeling showed 20% average fraud-detection improvement.

OtherFinancial crime

An editorial scene for Morgan Stanley Wealth Management contrasts searches firm research, policies, and intellectual capital across documents. with retrieves from the controlled firm corpus and generates an answer to the advisor's internal question. in the ai at morgan stanley assistant workflow.

Morgan Stanley Wealth Management

Morgan Stanley reported 98% of financial-advisor teams had adopted the Assistant.

Financial servicesEngineering design

An editorial scene for U.S. Department of the Treasury, Bureau of the Fiscal Service contrasts review payment and bank information through existing fraud processes. with scores and prioritizes potentially fraudulent treasury checks in near real time. in the near-real-time machine-learning prioritization of potentially fraudulent treasury checks workflow.

U.S. Department of the Treasury, Bureau of the Fiscal Service

$1 billion recovered in FY2024; Treasury separately reported $375 million recovered in FY2023

Government & public servicesFinancial crime

An editorial scene for Wadhwani AI CottonAce partner programs contrasts inspect fields and decide pesticide timing from experience, visible damage, or calendar practice. with checks pheromone traps weekly and uploads smartphone images. in the ai-counted pink-bollworm traps and threshold-based spray advisories workflow.

Wadhwani AI CottonAce partner programs

Up to 22% higher income in the first-year evaluations; no significant benefit in the 2021-2022 multi-state experiment

OtherAgriculture

An editorial scene for Danske Bank contrasts apply human-authored fraud rules to transactions. with score millions of transactions in real time using learned patterns and latent features. in the machine-learning and deep-learning transaction fraud scoring workflow.

Danske Bank

Vendor case study reports 60% fewer false positives and 50% more true positives

Financial servicesFinancial crime

An editorial scene for Google DeepMind contrasts select candidate structures and run high-cost stability calculations. with predict energies and identify candidate stable structures at large scale. in the gnome graph-network crystal stability discovery workflow.

Google DeepMind

2.2 million structures stable relative to prior work; 381,000 entries on the updated convex hull

Science & researchHealthcare screening

An editorial scene for Microsoft contrasts investigates incident telemetry, scripts, and evidence manually in defender xdr. with uses generated summaries and explanations to analyze incidents and scripts. in the copilot-assisted incident summarization, script analysis, reporting, and guided response workflow.

Microsoft

Microsoft reports that Copilot users finished overall tasks 22% faster.

Technology & softwareIT operations

An editorial scene for NASA contrasts manually design antenna (e.g., quadrifilar helix) based on mission requirements with define fitness function and mission constraints in the st5 evolved antenna (computer-automated design) workflow.

NASA

Less than one month

OtherEngineering design

An editorial scene for PlantVillage, FAO, IITA, CIMMYT, and partner extension programs contrasts inspect visible leaf symptoms using personal knowledge. with scans multiple leaves with an android phone in the field without internet. in the plantvillage nuru offline smartphone diagnosis workflow.

PlantVillage, FAO, IITA, CIMMYT, and partner extension programs

Nuru 65% in 2020; 74-88% when six leaves per plant were assessed

AgricultureAgriculture

Curated collections →Evidence methodology Publication history

AI Transformation Library | Brian Letort