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brianletort.aiD. Brian Letort, Ph.D.

AI Transformation Library

See how AI changes the work.

105 real-world cases. What changed, what improved, and where people still decide.

CardsTable

105 cases

73–96

An editorial scene for Klarna contrasts produce images and translate campaign collateral with generate marketing images and translate copy in the ai marketing production workflow.

Klarna

verified evidence

-25%

Financial servicesMarketing
An editorial scene for University of Liverpool contrasts chooses formulations, prepares samples, operates instruments, records results, and decides the next experiment. with selects the next batch from prior measured outcomes. in the mobile robotic chemist with bayesian experiment selection workflow.

University of Liverpool

verified evidence

688 experiments in eight days; best mixture six times more active

Science & researchEngineering design
An editorial scene for Microsoft Cloud Supply Chain contrasts translated customer and internal-service capacity needs into fulfillment requirements including hardware product. with runs a mixed-integer optimization model to select resources and make daily global trade-offs across demands and. in the intelligent fulfillment service cloud hardware fulfillment planning workflow.

Microsoft Cloud Supply Chain

mixed evidence

Cut in half

Technology & softwareLogistics
An editorial scene for Montgomery County, Maryland contrasts calls mc311 and waits for a customer-service representative. with answers information requests and directs residents across covered 311 topics and languages. in the monty conversational assistant for county services workflow.

Montgomery County, Maryland

verified evidence

Two minutes within two months.

Government & public servicesCustomer service
An editorial scene for Edo State schools / World Bank study contrasts continues business-as-usual classes and study without the six-week after-school intervention. with completes curriculum-aligned english, ai, and digital-skills activities in twelve 90-minute lab sessions. in the teacher-facilitated gpt-4 tutoring workflow.

Edo State schools / World Bank study

verified evidence

0.310 SD weighted total score; 0.238 SD English skills (abstract reports 0.23; narrative rounds to 0.24)

EducationEnrollment
An editorial scene for Large US health system / Optum algorithm contrasts has a limited number of intensive nursing and coordination slots to allocate. with ranks patients by predicted future cost as a proxy for health need. in the commercial cost-proxy risk ranking workflow.

Large US health system / Optum algorithm

verified evidence

46.5% if ranked by actual health need

HealthcareEnrollment
An editorial scene for Princess Margaret Cancer Centre / University Health Network contrasts manually specifies objectives and iteratively tunes a prostate radiotherapy plan. with generates an ml plan in parallel with the conventional human plan. in the ml-assisted treatment-plan generation and blinded physician selection workflow.

Princess Margaret Cancer Centre / University Health Network

verified evidence

Median 47 hours; 60.1% reduction

HealthcareClinical operations
An editorial scene for MIT / University of Cambridge research team contrasts selects reagents and repeatedly changes temperature, concentration, residence time, and other conditions. with select reagents, unit operations, objectives, and constraints, then initiates optimization. in the reconfigurable self-optimizing continuous-flow chemistry workflow.

MIT / University of Cambridge research team

verified evidence

Seven reaction classes plus a multistep sequence; optimization in hours or days

Science & researchEngineering design
An editorial scene for State Bank of India contrasts reads low-value cheques and verifies mandatory fields and compliance requirements. with reads and validates eligible cheques up to ₹10,000 and passes qualifying items without routine touch. in the ai straight-through processing for low-value cheques workflow.

State Bank of India

reported evidence

About 25% of cheque volume processed with practically no human involvement

Financial servicesEngineering design
An editorial scene for Tempus AI TIME / TriHealth Cancer Institute contrasts screens available patients against non-time trial criteria and confirms possible eligibility. with re-runs eligibility searches when patient data or trial criteria change and produces candidate matches. in the population-scale matching with rapid activation workflow.

Tempus AI TIME / TriHealth Cancer Institute

verified evidence

37 days TIME; 80% reduction

HealthcareHealthcare screening
An editorial scene for 2IQP multicenter trial / Tandem Diabetes Care contrasts uses the pretrial insulin-delivery method and continuous glucose information to manage insulin. with uses cgm data to modulate insulin delivery between patient interactions. in the cgm-driven automated insulin delivery workflow.

2IQP multicenter trial / Tandem Diabetes Care

verified evidence

7.3% AID vs 7.7% control at week 13; adjusted difference −0.6 percentage points

HealthcareClinical operations
An editorial scene for Amazon contrasts moves inventory and packages through repetitive lifting, walking, sorting, and cart transport. with bring inventory to ergonomic stations, sort and lift packages, and autonomously move carts in shared spaces. in the integrated sequoia, cardinal, and proteus robotic fulfillment workflow.

Amazon

reported evidence

Amazon reports fulfillment processing times reduced by up to 25% within next-generation sites.

Transportation & logisticsLogistics
An editorial scene for BHP contrasts drive repeated loading, haul, dump, and return cycles in the open pit. with controls repeated haul-truck movement within the mine operating area. in the jimblebar fully autonomous haul-truck fleet workflow.

BHP

reported evidence

More than 90% reduction in significant truck events and 20% lower haulage cost versus other WAIO sites

Industrial & manufacturingLogistics
An editorial scene for C.H. Robinson contrasts manually creates the order and books pickup/delivery appointments, often taking hours or days. with processes orders in about 90 seconds and automates appointments across 42,000 locations with shipment agents. in the ai agents for orders and appointments inside always on logistics planner workflow.

C.H. Robinson

reported evidence

11% faster on average, up to 23%; company says statistically significant

Transportation & logisticsLogistics
An editorial scene for Creditas contrasts performs first-line credit analysis on incoming home-equity applications. with automates 90% of first-line credit analyses and 60% of signature validations; legal review remains ai-assisted. in the ai-automated first-line credit analysis in home equity origination workflow.

Creditas

reported evidence

90% of first-line credit analyses automated in Q1 2026

Financial servicesCredit and lending
An editorial scene for DHL Supply Chain contrasts enter the trailer, identify each case, lift it, and place it onto a conveyor. with uses perception and a robotic arm to identify, grasp, and place cases from the trailer onto a conveyor. in the boston dynamics stretch robotic case unloading workflow.

DHL Supply Chain

reported evidence

Up to 700 cases per hour; DHL states tested robot speeds exceeded the manual approach

Transportation & logisticsLogistics
An editorial scene for easyJet with Airbus Skywise contrasts generate fault indications after thresholds are breached or components fail. with analyze aircraft sensor and maintenance data to predict impending component failures. in the skywise fleet performance+ predictive maintenance workflow.

easyJet with Airbus Skywise

reported evidence

44 cancellations avoided in July 2024 and 35 in August 2024

Transportation & logisticsLogistics
An editorial scene for HSBC contrasts screen transactions against predefined parameters and generate alerts. with score transactions and identify suspicious activity using an ai model trained on hsbc data. in the dynamic risk assessment transaction monitoring workflow.

HSBC

mixed evidence

HSBC reported 60% fewer alerts while identifying two to four times as much suspicious activity.

Financial servicesFinancial crime
An editorial scene for Mastercard contrasts scores transactions from account, merchant, device, and purchase features. with analyzes entity relationships across a much larger graph and improves the risk score in under 50 milliseconds. in the decision intelligence pro graph-based transaction risk scoring workflow.

Mastercard

reported evidence

Mastercard's initial modeling showed 20% average fraud-detection improvement.

OtherFinancial crime
An editorial scene for Morgan Stanley Wealth Management contrasts searches firm research, policies, and intellectual capital across documents. with retrieves from the controlled firm corpus and generates an answer to the advisor's internal question. in the ai at morgan stanley assistant workflow.

Morgan Stanley Wealth Management

reported evidence

Morgan Stanley reported 98% of financial-advisor teams had adopted the Assistant.

Financial servicesEngineering design
An editorial scene for U.S. Department of the Treasury, Bureau of the Fiscal Service contrasts review payment and bank information through existing fraud processes. with scores and prioritizes potentially fraudulent treasury checks in near real time. in the near-real-time machine-learning prioritization of potentially fraudulent treasury checks workflow.

U.S. Department of the Treasury, Bureau of the Fiscal Service

reported evidence

$1 billion recovered in FY2024; Treasury separately reported $375 million recovered in FY2023

Government & public servicesFinancial crime
An editorial scene for Wadhwani AI CottonAce partner programs contrasts inspect fields and decide pesticide timing from experience, visible damage, or calendar practice. with checks pheromone traps weekly and uploads smartphone images. in the ai-counted pink-bollworm traps and threshold-based spray advisories workflow.

Wadhwani AI CottonAce partner programs

verified evidence

Up to 22% higher income in the first-year evaluations; no significant benefit in the 2021-2022 multi-state experiment

OtherAgriculture
An editorial scene for Danske Bank contrasts apply human-authored fraud rules to transactions. with score millions of transactions in real time using learned patterns and latent features. in the machine-learning and deep-learning transaction fraud scoring workflow.

Danske Bank

reported evidence

Vendor case study reports 60% fewer false positives and 50% more true positives

Financial servicesFinancial crime
An editorial scene for Google DeepMind contrasts select candidate structures and run high-cost stability calculations. with predict energies and identify candidate stable structures at large scale. in the gnome graph-network crystal stability discovery workflow.

Google DeepMind

verified evidence

2.2 million structures stable relative to prior work; 381,000 entries on the updated convex hull

Science & researchHealthcare screening
Curated collections →Evidence methodologyPublication history
Transformations | Brian Letort