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Human still decides

The consequential decision still belongs to a person.

The strongest operating models do not confuse automation with abdication. These cases move preparation, ranking, drafting, or routine execution to AI while keeping a named person accountable for the consequential decision, exception, or policy boundary.

Inclusion criteria

Includes published cases whose decision mode is retained or shared. A human must still own the final judgment, exception, approval, or governing threshold.

36 cases · bundle 1.0.0 · reviewed 2026-08-23

01

TD Bank Group

Editorial lead

Mortgage and HELOC pre-adjudication and application memo preparation

That preparing a mortgage or HELOC file for a credit decision requires a human to read the document package end to end - classifying documents, extracting figures, calculating income, checking consents and writing the summary - because borrower documents are too variable for a rules engine to handle reliably.

Current · updated

1 independent, 1 primary; publication outcomes are verified and reported.

Canonical case →

02

Kaiser Permanente Northern California

Editorial lead

Advance Alert Monitor

A predictive alert does not need to interrupt every bedside clinician; a centralized nurse team can validate the signal and activate local clinical response only when warranted.

Current · updated

1 peer reviewed, 2 primary; publication outcomes are verified.

Canonical case →

07

Greater Houston primary stroke centers

Automated LVO detection with parallel transfer notification

Large-vessel occlusion at a non-thrombectomy primary stroke center has to be recognized and the receiving team activated through sequential imaging review and conventional communication before transfer can start.

Current · updated

4 peer reviewed; publication outcomes are verified.

Canonical case →

10

Twenty-eight South-East Queensland long-term care facilities

PARO robotic-seal engagement sessions

Hinge: a responsive social robot can provide repeatable short engagement sessions as an adjunct to care, without replacing clinical assessment or human relationships.

Watch status: verify the cited source and deployment condition before reusing this case.

Watch · updated

Watch status: verify the cited source and deployment condition before reusing this case.

1 peer reviewed; publication outcomes are verified.

Canonical case →

17

Ocado Group / Ocado Retail

On-Grid Robotic Pick at Luton CFC

Robotic arms can pick more grocery items on-grid while people handle exceptions and fulfillment operations.

Current · updated

1 primary; publication outcomes are verified.

Canonical case →

19

Be My Eyes

Conversational multimodal visual assistance through Be My AI

A blind or low-vision user can get immediate, private scene descriptions before choosing human assistance.

Watch status: verify the cited source and deployment condition before reusing this case.

Watch · updated

Watch status: verify the cited source and deployment condition before reusing this case.

1 peer reviewed; publication outcomes are verified.

Canonical case →

23

GitHub Copilot research experiment

AI pair-programmed HTTP server

Inline generation can compress a bounded task but not prove lifecycle productivity.

Current · updated

1 independent, 1 primary; publication outcomes are verified.

Canonical case →

24

Georgia State University

Pounce summer-melt support

Enrollment support does not require counselors to initiate and answer every routine student interaction; a task-aware assistant can provide personalized outreach while routing exceptions to staff.

Current · updated

1 independent, 1 peer reviewed, 2 primary; publication outcomes are verified and reported.

Canonical case →

25

IKEA (Ingka Group)

Contact-Center Reskilling

Human agents must answer routine queries instead of focusing on high-value sales and design advisory.

Current · updated

1 independent, 1 primary; publication outcomes are verified and reported.

Canonical case →

27

JPMorgan Chase

COiN agreement extraction

Defined attributes can be extracted across annual volume while lawyers handle interpretation exceptions.

Current · updated

1 independent, 1 primary; publication outcomes are reported.

Canonical case →

28

Justice Connect

Free-text legal-problem classification

People seeking legal help should describe their problem, not diagnose its legal category before they can ask for help.

Current · updated

1 independent, 1 primary; publication outcomes are reported.

Canonical case →

33

United States Internal Revenue Service

Authenticated and unauthenticated collection voice and chat bots

Authenticated self-service can resolve common collection questions and eligible payment-plan transactions.

Watch status: verify the cited source and deployment condition before reusing this case.

Watch · updated

Watch status: verify the cited source and deployment condition before reusing this case.

2 primary; publication outcomes are reported.

Canonical case →

36

Rio Tinto

Autonomous Haulage System for iron-ore operations

A central system can drive mine trucks on fixed routes while people supervise and manage exceptions remotely.

Watch status: verify the cited source and deployment condition before reusing this case.

Watch · updated

Watch status: verify the cited source and deployment condition before reusing this case.

1 primary; publication outcomes are reported.

Canonical case →