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brianletort.aiD. Brian Letort, Ph.D.

AI Transformation Library

See how AI changes the work.

105 real-world cases. What changed, what improved, and where people still decide.

CardsTable

4 cases

1–4

CaseIndustryFunctionTypeAI valueBefore → AfterEvidenceOpen
An editorial scene for AIA Group contrasts submit physical forms and paper medical documentation with photograph invoices and documents with a phone in the genai-enabled medical claims straight-through processing workflow.AIA GroupFinancial servicesInsuranceStraight-through73% (December 2024)HandoffsStraight throughmixed evidencemixed
An editorial scene for Zurich Commercial Insurance (Zurich Insurance Group) contrasts manually read, review, and interpret every incoming risk submission (unstructured, multilingual documents) with converts multilingual submissions into structured risks aligned with zurich's underwriting framework. in the cytora headless risk digitization feeding z-horizon+ underwriting workbench workflow.Zurich Commercial Insurance (Zurich Insurance Group)Financial servicesInsuranceIntake redesigned15 minutes (80% reduction)FormsDescribereported evidencereported
An editorial scene for UK Department for Work and Pensions contrasts receives a new claimant request and applies existing eligibility and fraud controls. with scores new advance requests and refers predicted high-risk cases. in the ml risk referral with human fraud decision workflow.UK Department for Work and PensionsGovernment & public servicesInsuranceThreshold is the control2.9 times as effective; estimated £4.4m savedCase by caseHuman thresholdverified evidenceverified
An editorial scene for John Hancock / Manulife contrasts submits a quick quote inquiry with general applicant information. with extracts inquiry data and guidance, then drafts a preliminary assessment and agent email for simpler cases. in the genai quick quote preliminary assessments workflow.John Hancock / ManulifeFinancial servicesInsuranceStep before the decision15 minutes (launch disclosure); Q1 2026 restates the shift as days to minutesPrepareDecidereported evidencereported
Curated collections →Evidence methodologyPublication history
Transformations | Brian Letort