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brianletort.aiD. Brian Letort, Ph.D.

AI Transformation Library

See how AI changes the work.

105 real-world cases. What changed, what improved, and where people still decide.

CardsTable

4 cases

1–4

An editorial scene for AIA Group contrasts submit physical forms and paper medical documentation with photograph invoices and documents with a phone in the genai-enabled medical claims straight-through processing workflow.

AIA Group

mixed evidence

73% (December 2024)

Financial servicesInsurance
An editorial scene for Zurich Commercial Insurance (Zurich Insurance Group) contrasts manually read, review, and interpret every incoming risk submission (unstructured, multilingual documents) with converts multilingual submissions into structured risks aligned with zurich's underwriting framework. in the cytora headless risk digitization feeding z-horizon+ underwriting workbench workflow.

Zurich Commercial Insurance (Zurich Insurance Group)

reported evidence

15 minutes (80% reduction)

Financial servicesInsurance
An editorial scene for UK Department for Work and Pensions contrasts receives a new claimant request and applies existing eligibility and fraud controls. with scores new advance requests and refers predicted high-risk cases. in the ml risk referral with human fraud decision workflow.

UK Department for Work and Pensions

verified evidence

2.9 times as effective; estimated £4.4m saved

Government & public servicesInsurance
An editorial scene for John Hancock / Manulife contrasts submits a quick quote inquiry with general applicant information. with extracts inquiry data and guidance, then drafts a preliminary assessment and agent email for simpler cases. in the genai quick quote preliminary assessments workflow.

John Hancock / Manulife

reported evidence

15 minutes (launch disclosure); Q1 2026 restates the shift as days to minutes

Financial servicesInsurance
Curated collections →Evidence methodologyPublication history
Transformations | Brian Letort