brianletort.ai

AI Transformation Library

See how AI changes the work.

102 real-world cases. What changed, what improved, and where people still decide.

CardsTable

102 cases

25–48

An editorial scene for Estonian Unemployment Insurance Fund contrasts provides registration information to the estonian unemployment insurance fund. with combines registry events and client changes to refresh employment-prospect assessments regularly. in the ott employment-prospect decision support workflow.

Estonian Unemployment Insurance Fund

reported evidence

OTT1 achieved over 95% prediction accuracy; OTT2 above 98% remains a 2026 pilot target

Government & public servicesCustomer service
An editorial scene for Three Italian endoscopy centers using GI Genius contrasts inspect the live colonoscopy feed and visually identify suspected lesions. with processes the live video and superimposes a green box over a suspected lesion. in the real-time ai computer-aided adenoma detection during colonoscopy workflow.

Three Italian endoscopy centers using GI Genius

verified evidence

1.07 in the CADe group; incidence-rate ratio 1.46, with no increase in withdrawal time

HealthcareClinical operations
An editorial scene for GitHub Copilot research experiment contrasts reads the http-server specification and writes javascript without copilot. with offers inline code completions while the developer implements the same server task. in the ai pair-programmed http server workflow.

GitHub Copilot research experiment

verified evidence

71.17 minutes treatment; 55.8% faster, P=.0017

Technology & softwareSoftware engineering
An editorial scene for Google contrasts predict cooling-energy effects and recommend operating changes. with every five minutes evaluates sensor data and selects energy-minimizing actions that satisfy safety constraints. in the deepmind autonomous cooling control workflow.

Google

mixed evidence

Around 30% average energy savings after nine months, improving from 12% at launch

Technology & softwareEngineering design
An editorial scene for Google Research Flood Hub contrasts uses gauge-calibrated or global physical models to produce river forecasts. with transfer learning from open data to produce river-flow and inundation forecasts up to seven days. in the ai forecasts for ungauged basins workflow.

Google Research Flood Hub

verified evidence

Similar or better reliability at up to five days

Government & public servicesEngineering design
An editorial scene for Georgia State University contrasts track multiple enrollment requirements and seek help when a task or deadline is unclear. with use university records to send task-specific deadline reminders and offer help. in the pounce summer-melt support workflow.

Georgia State University

mixed evidence

Students assigned to Pounce were 3.3 percentage points more likely to enroll on time, equivalent to a 21% reduction in summer melt in the peer-reviewed study.

EducationEnrollment
An editorial scene for IKEA (Ingka Group) contrasts receive routine customer enquiry with resolve routine customer enquiry in the contact-center reskilling workflow.

IKEA (Ingka Group)

mixed evidence

47%

Retail & consumerCustomer service
An editorial scene for Johns Hopkins Health System contrasts recognizes possible sepsis through ordinary ehr review and clinical presentation. with continuously monitors ehr data and passively displays a clickable alert icon when criteria are met. in the trews provider-confirmed early warning workflow.

Johns Hopkins Health System

verified evidence

1.85 hours earlier when confirmed within three hours

HealthcareClinical operations
An editorial scene for JPMorgan Chase contrasts read commercial-credit agreements and manually identify relevant clauses and attributes. with uses unsupervised machine learning to extract 150 defined attributes from agreements. in the coin agreement extraction workflow.

JPMorgan Chase

reported evidence

150 attributes from 12,000 agreements extracted in seconds

Financial servicesCredit and lending
An editorial scene for Justice Connect contrasts selects a legal category from a fixed list, often choosing the wrong area or 'something else'. with describes the legal problem in ordinary language without selecting an area of law. in the free-text legal-problem classification workflow.

Justice Connect

reported evidence

9% among users offered the classifier

Government & public servicesCustomer service
Direct bedside alert burden contrasts with a remote nurse validating predictive signals before activating a local clinical response.

Kaiser Permanente Northern California

verified evidence

30-day mortality after alert: 20.4% → 15.8%

HealthcareClinical operations
An editorial scene for Mayo Clinic primary-care practices contrasts order ecgs for routine clinical reasons and evaluate heart failure using usual-care signals. with analyzes routine ecgs and reports high likelihood of low ejection fraction. in the eagle ai-ecg clinical decision support workflow.

Mayo Clinic primary-care practices

verified evidence

2.1% with clinician access to AI-ECG results; odds ratio 1.32, P=0.007

HealthcareCustomer service
An editorial scene for NASA JPL contrasts use orbital and rover imagery to define route goals and commanded drive segments. with builds local terrain maps, checks collision/slip risk, and selects paths onboard. in the perseverance enhanced autonomous navigation workflow.

NASA JPL

verified evidence

About 90% of 32.1 km used ENav

Science & researchEngineering design
An editorial scene for NHS England stroke networks contrasts acquire ct imaging and wait for local interpretation and sequential specialist consultation. with analyzes ct images and rapidly surfaces features consistent with large-vessel occlusion. in the brainomix e-stroke ai decision support in the thrombectomy pathway workflow.

NHS England stroke networks

verified evidence

79 minutes after deployment, a 62-minute reduction

HealthcareCustomer service
An editorial scene for Octopus Energy contrasts read and draft response to customer email with draft response to customer email (2023) or answer straightforward emails autonomously (2026) in the ai-drafted customer email / arlo assistant workflow.

Octopus Energy

mixed evidence

34%

Energy & utilitiesCustomer service
An editorial scene for City of Pittsburgh and Carnegie Mellon University contrasts create fixed coordinated timing plans for rush periods and simple actuated control otherwise. with recomputes green-time allocation every one to two seconds from incoming flows. in the surtrac decentralized adaptive traffic-signal control workflow.

City of Pittsburgh and Carnegie Mellon University

verified evidence

25.79% lower travel time and 40.64% lower wait time; projected emissions 21.48% lower

Transportation & logisticsEngineering design
An editorial scene for Rwanda national blood service and Zipline contrasts maintain local blood inventory or request an emergency road delivery. with places an on-demand blood order by phone or text. in the on-demand autonomous drone blood delivery workflow.

Rwanda national blood service and Zipline

verified evidence

Mean drone delivery 49.6 minutes, 79 minutes faster than regional-center road estimates; expirations fell 7.1 units per month, a 67% reduction at 12 months

HealthcareClinical operations
An editorial scene for AIA Group contrasts submit physical forms and paper medical documentation with photograph invoices and documents with a phone in the genai-enabled medical claims straight-through processing workflow.

AIA Group

mixed evidence

73% (December 2024)

Financial servicesInsurance
An editorial scene for Microsoft Azure contrasts fire alerts inside individual azure services as local symptoms appear. with continue to fire alerts; warden ingests them globally from icm. in the warden automated incident detection in icm workflow.

Microsoft Azure

verified evidence

Warden faster in ~68% of successfully detected incidents; median saving 21.8 NTUs, about 15% of time-to-mitigate for those cases

Technology & softwareIT operations
An editorial scene for German organised mammography screening programme (PRAIM implementation study; 12 sites) contrasts independently double-read four-view mammograms without ai predictions. with tags confident-normal cases and fires a localization safety net when humans call suspicious cases normal. in the ai-supported double reading with normal triaging and a post-read safety net (vara mg) workflow.

German organised mammography screening programme (PRAIM implementation study; 12 sites)

verified evidence

6.70 per 1,000 in the AI-supported group; +17.6% (95% CI +5.7% to +30.8%) after overlap weighting

HealthcareHealthcare screening
An editorial scene for Google contrasts submits a change after limited presubmit testing. with submits a change after limited presubmit testing. in the postsubmit speculative cycles with transition prediction workflow.

Google

verified evidence

37 minutes with Speculative Cycles (approximately 65% / 70-minute reduction)

Technology & softwareSoftware engineering
An editorial scene for United States Internal Revenue Service contrasts calls and waits for a live assistor for common collection information or payment-plan help. with answers common questions, authenticates eligible users, and creates or modifies permitted payment plans. in the authenticated and unauthenticated collection voice and chat bots workflow.

United States Internal Revenue Service

reported evidence

More than 13 million taxpayers received voice/chatbot service without waiting.

Government & public servicesEngineering design
An editorial scene for Meta (Facebook) contrasts reports a bug or crash against a specific line of code. with reports a bug against a specific line and forwards its metadata to getafix. in the getafix automated patch suggestion and validation for null-dereference bugs workflow.

Meta (Facebook)

verified evidence

Getafix attempted patches for about 60% of the ~2,000 null-method-call bugs; about 90% of attempted patches passed automated validation (compilable and Infer no longer emitted the warning); overall, 1,077 bugs (approximately 53%) were successfully auto-patched.

Technology & softwareSoftware engineering
An editorial scene for National Grid Electricity Transmission contrasts captures close-up pylon images. with captures high-definition images near live pylons under central control. in the vicap autonomous drone capture and ai corrosion grading workflow.

National Grid Electricity Transmission

mixed evidence

National Grid anticipates about £630,000 in annual savings.

Energy & utilitiesEngineering design
Curated collections →Evidence methodologyPublication history
AI Transformation Library | Brian Letort